Redirect option greyed out

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djanisse@gmail.com - 27 Feb 2007 16:47 GMT

Hello,

We are using the latest Entourage release 11.3.3 with Exchange. When
you right-click on any message, the redirect option is greyed out.
However, if you single click on another message, then right-click over
top of the message you wish to redirect, the 'Redirect' option is
available.

This issue can re-produced on all of our machines, has anyone else
experienced this?

Thanks,
Darren

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Barry Wainwright [MVP] - 27 Feb 2007 20:59 GMT

On 27/2/07 16:47, in article
1172594822.810444.128190@m58g2000cwm.googlegroups.com, "djanisse@gmail.com"

> Hello,
>
[quoted text clipped - 9 lines]
> Thanks,
> Darren

That is correct - redirect is disabled for exchange messages. You can
redirect a non-exchange message though.

This is due to the different protocols used for exchange server interaction.
Can you use 'forward as attachment' (under the 'message' menu) instead?

Signature

Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
The Entourage User's WebLog has moved!
For hints, tips and troubleshooting go to <http://www.barryw.net/weblog/>

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djanisse@gmail.com - 27 Feb 2007 21:57 GMT

Thanks Barry. Why though can I redirect if I do the steps as i've
outlined above? These are all Exchange messages. I could understand
if it was completely disabled, although this seems to enable the
function?

Darren

On Feb 27, 3:59 pm, "Barry Wainwright [MVP]" <b...@mvps.org.INVALID>
wrote:

> On 27/2/07 16:47, in article
> 1172594822.810444.128...@m58g2000cwm.googlegroups.com, "djani...@gmail.com"
[quoted text clipped - 26 lines]
> The Entourage User's WebLog has moved!
> For hints, tips and troubleshooting go to <http://www.barryw.net/weblog/>

Reply to this Message

Barry Wainwright [MVP] - 27 Feb 2007 23:04 GMT

On 27/2/07 21:57, in article
1172613457.102078.265100@8g2000cwh.googlegroups.com, "djanisse@gmail.com"

> Thanks Barry. Why though can I redirect if I do the steps as i've
> outlined above? These are all Exchange messages. I could understand
> if it was completely disabled, although this seems to enable the
> function?
>
> Darren

How strange, it does, doesn't it?

I misread your instructions, which is why I missed your main point, that you
can (apparently) redirect an unselected message.

I say 'apparently' because I just tried it and got an error message:

> Entourage is unable to access the mail account you are using with the mail
> server configured for that account.

This is because I am trying to send with a 'from' address apparently
different to the real account address (relaying).

I'll report it as a bug.

Signature

Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
The Entourage User's WebLog has moved!
For hints, tips and troubleshooting go to <http://www.barryw.net/weblog/>

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djanisse@gmail.com - 28 Feb 2007 15:17 GMT

Thanks Barry!

On Feb 27, 6:04 pm, "Barry Wainwright [MVP]" <b...@mvps.org.INVALID>
wrote:

> On 27/2/07 21:57, in article
> 1172613457.102078.265...@8g2000cwh.googlegroups.com, "djani...@gmail.com"
[quoted text clipped - 28 lines]
> The Entourage User's WebLog has moved!
> For hints, tips and troubleshooting go to <http://www.barryw.net/weblog/>

Reply to this Message

Mac Forum / Applications / Entourage / February 2007

Redirect option greyed out