Unable to send mail

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Kathleen Goldhirsch - 27 Dec 2006 19:39 GMT

Hi, I am new to this group and to Entourage. I just set it up today and
immediately began receiving mail but was unable to send any. I got the
message that "Authentication failed because Entourage doesn't support any of
the available authentication methods." I am using Earthlink as an ISP. Any
suggestions?

Thanks in advance.

Kathy

Reply to this Message

Corentin Cras-Méneur - 27 Dec 2006 20:18 GMT

> Hi, I am new to this group and to Entourage. I just set it up today and
> immediately began receiving mail but was unable to send any. I got the
> message that "Authentication failed because Entourage doesn't support any of
> the available authentication methods." I am using Earthlink as an ISP. Any
> suggestions?

For Earthlink, the servers are either mail.earthlink.net or
smtp.earthlink.net

Their server require some non-standard settings. They have a page that
summarizes it:
http://kb.earthlink.net/case.asp?s=st%3D50%2Ce%3D0000000001292734153%2Ck
%3D1994%2Csxi%3D2&article=7923
or http://tinyurl.com/ybbtfy

In summary you need to override the default port and use 587, you need
to authenticate using your e-mail address and password. No SSL.

Corentin

Signature

--- Mac:MS MVP (Francophone) http://www.cortig.net/wordpress/ ---
http://www.mvps.org - http://mvp.support.microsoft.com
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire

Reply to this Message

Mickey Stevens - 29 Dec 2006 16:59 GMT

On 12/27/06 2:18 PM, in article
1hr0cwd.1bmsynk1j8xjy2N%korventeen@NoSpam.mvps.org, "Corentin Cras-Méneur"
<korventeen@NoSpam.mvps.org> wrote:

>> Hi, I am new to this group and to Entourage. I just set it up today and
>> immediately began receiving mail but was unable to send any. I got the
[quoted text clipped - 4 lines]
> For Earthlink, the servers are either mail.earthlink.net or
> smtp.earthlink.net

For sending mail, try using the server smtpauth.earthlink.net

> Their server require some non-standard settings. They have a page that
> summarizes it:
[quoted text clipped - 4 lines]
> In summary you need to override the default port and use 587, you need
> to authenticate using your e-mail address and password. No SSL.

Strangely, another one of the documents on the support site
<http://snipurl.com/16433> does not indicate that you need to use port 587
to send (it works for me without overriding the default port). However, you
do need to check the "authentication" box; if you have your full e-mail
address as the Account ID under "Receiving Mail", you should be able to just
"use same settings as receiving mail server".

Signature

Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

Reply to this Message

Mac Forum / Applications / Entourage / December 2006

Unable to send mail