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Mac Forum / Applications / Entourage / October 2006exchange - sent attachments corrupted - encoding problem ?
Relunctantly switched to entourage from outlook 2001 after years of flawless happy usage. (Needed to include corporate logo in signature + blackberry activation via pocketmac). Config OSX10.4.8 and entourage 11.2.5 Now all my attachements are corrupted. (hieroglyph at receiving end). Outlook 2001 still sends the same attachements fine, so does OWA. I searched the site and suspect it has to do with the way entourage does the encoding. I tried all options (appledouble, window/64 etc..), reloaded office and service packs. Any suggestion ? I also used Entrourage to send the same files from an internet email account, they are not corrupted that way. Strange, or Entourage is using a different encoding between internet and Exchange accounts. Could it be an Exchange server issue ? Any idea ? Did the 11.3 update, no improvement. One question about removing and reinstalling office, Are there specific libraries / preference files that need to be removed manually to do a clean de-install re-install ? Please quote relevant parts of previous messages. To remove office, use the 'Remove office' tool at "/Applications/Microsoft Office 2004/Additional Tools/Remove Office/". This will remove all libraries & support files without touching your data files.  SignatureBarry Wainwright Microsoft MVP (see http://mvp.support.microsoft.com for details) Check out the Entourage User's WebLog for hints, tips and troubleshooting <http://homepage.mac.com/barryw/weblog/weblog.html> > From: Steff <stephane.lievain@kodak.com> > Organization: http://groups.google.com [quoted text clipped - 7 lines] > Are there specific libraries / preference files that need to be removed > manually to do a clean de-install re-install ? Well, this is what I already did with a previous re-install but it did not improve the situation. Would it make sense to also re-install Tiger although it does not show any problem with any other application ? Please, can you quote previous messages - the most frequent posters answer dozens of questions a day in these forums, and not having the previous parts of the thread makes it more difficult to sort out problems. This is in your best interest, you are more likely to get an answer if the other person can follow the thread through its various stages. Now, can you please explain in more detail what the problem is and what you have tried. In your first post you said: > Now all my attachements are corrupted. (hieroglyph at receiving end). I take it you mean you have lines & lines of seemingly random text? Is this with all recipients or just one in particular? What settings are you using for compression/encoding? Try Appledouble encoding, no compression Then, in a later message you said: > I also used Entrourage to send the same files from an internet email > account, they are not corrupted that way. Please explain further - what internet email account did you use? Did you mean by webmail? Did you send those mails to you, or to a recipient who was having trouble receiving attachments through entourage? SignatureBarry Wainwright Microsoft MVP (see http://mvp.support.microsoft.com for details) Check out the Entourage User's WebLog for hints, tips and troubleshooting <http://homepage.mac.com/barryw/weblog/weblog.html> > From: Steff <stephane.lievain@kodak.com> > Organization: http://groups.google.com [quoted text clipped - 7 lines] > Would it make sense to also re-install Tiger although it does not show > any problem with any other application ? > Please, can you quote previous messages - the most frequent posters answer > dozens of questions a day in these forums, and not having the previous parts [quoted text clipped - 23 lines] > mean by webmail? Did you send those mails to you, or to a recipient who was > having trouble receiving attachments through entourage? Got you, so here it is with the quote. I hope it is enough to follow. All files (office, pdf, images) are indeed showing seemingly random text or simply cannot be opened. When received on Mail a warning shows up saying 'impossible to open this file, it may have been corrupted, or cannot be recognized by the application...' This is with all recipients outside of my Exchange domain. Recipients (mac or pc) within the same domain can open attachements without problems. I have naturally already tried all combinations of settings of coding/compression (appledouble, windows, compression on or off, with or without extension, etc...) without luck. Now, when I use my same Exchange account but via Safari or Firefox on Outlook Web Access instead of using Entourage, the same files are sent properlly to all recipients inside or outside my domain. When I was on Outlook2001 on the sames account, I never encountered this type of problem and verified that today the same file are still sent OK with Outlook and get corrupted via Entourage. The other way round, I also configured Entourage to access my private email (internet pop account) and files are also sent properly to any account in or out of the Exchange domain. In short it looks as if this corrupted attachments problem is really just when using Entourage on Exchange to recipients outside the Exchange domain. I hope this clarifies the symptoms. Thanks for your support. On 13/10/06 08:31, in article 1160724661.145968.53260@k70g2000cwa.googlegroups.com, "Steff" <stephane.lievain@kodak.com> wrote: >> Please, can you quote previous messages - the most frequent posters answer >> dozens of questions a day in these forums, and not having the previous parts [quoted text clipped - 58 lines] > > Thanks for your support. OK, thanks for the additional info. So, it seems that mail sent within the exchange domain is going through OK - that implies the settings in Entourage are correct. However, mail sent through the same server to outside domains becomes corrupt. I am wondering if the Exchange server is set up incorrectly... Is it possible that they have the 'internet message format' setting of the Global Settings wrong. If they have selected 'UUEncode' as the default encoding but not selected 'Binhex for Mac', then you could see incorrectly encoded messages and corrupt attachments (where such attachments have a resource fork). If they do check the binhex box then some older windows clients won't see the messages properly either! Setting the format to MIME is far better for both - the number of clients that can't use MIME is small and growing smaller as time passes. This is something that only your exchange admin can correct, but hopefully this message may point him/her in the right direction. SignatureBarry Wainwright Microsoft MVP (see http://mvp.support.microsoft.com for details) Check out the Entourage User's WebLog for hints, tips and troubleshooting <http://homepage.mac.com/barryw/weblog/weblog.html> I will give is a try and come back with the outcome. Thanks for your help. > On 13/10/06 08:31, in article > 1160724661.145968.53260@k70g2000cwa.googlegroups.com, "Steff" [quoted text clipped - 88 lines] > Check out the Entourage User's WebLog for hints, tips and troubleshooting > <http://homepage.mac.com/barryw/weblog/weblog.html> After my IT support were not able (or willing) to do the suggested changes, I gave up and got an account set up on our other domain using a different exchange server. Everything seems to work fine now without having changed anything on my computer. So all I know is the problem is gone but definitely lied with the previous server configuration. Thanks for your help. > I will give is a try and come back with the outcome. > [quoted text clipped - 92 lines] > > Check out the Entourage User's WebLog for hints, tips and troubleshooting > > <http://homepage.mac.com/barryw/weblog/weblog.html> |
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